Quality Control Program

I) Quality Control Program (“QCP”) OVERVIEW

This quality control plan is as a blue print for insuring consistent quality outcomes regarding the overhead cleaning described in the scope of work in this contract.

The AIB (American Institute of Bakers) Consolidated Standards is utilized as a minimum acceptable performance benchmark.

The three key areas of this program are:

• Planning – Plan your work, work your plan.
• Communication – Effective and frequent communication between team members and the Contract Surveillance Representative.
• Verification – visual, surface comparison evaluation and audit results.

Ia) QCP Specifics

• Planning - QC will be a standing item of discussion at EVERY daily meeting. Specifics of situational daily concerns will be noted in the daily report.

Effective implementation of all aspects of AIB Consolidated Standards as they pertain to the days cleaning activities by area will be discussed, outlined and planned.

• Communication – Frequent and effective communication between all team members and the Contract Surveillance Representative will occur as necessary. This will include verbal and written (i.e. daily report) forms of communication. We believe that effective communication is the best way to insure quality project completion.

• Verification – Section III below outlines the standards that will be adhered to during the course of this contract. Incremental verification of adherence to these standards and correction of shortcomings will allow us to “nip any QC issues in the bud”.

Corrective action will be taken per the guidelines in the contract scope of work.

II) Qualification of QC personnel

All employees/agents of Cleaning & Restoration Services, Inc. are tasked to maintain and improve quality on a continuing basis. Improvements in the QC process and failure to maintain QC standards will be brought to the attention of the Project Manager and QC Manager immediately.

• President/Owner Mike Howard - Mike is an owner/operator who performs random checks on the above processes to ensure systems are working effectively.

III) Recording the Results of Inspection

Scheduled and non-scheduled inspections will be performed. The key areas of inspection follow:

• Overhead Area Cleanliness – Visibly clean and free of dirt, debris and contaminants as outlined in CRS Consolidated Standards for Cleaning Food Contact Packaging Manufacturing Facilities and the contract scope of work. This will be recorded with photographs and included in the final report for the building/area.

• Work Area Cleanliness – In all instances, the work area will be returned to it’s state prior to cleaning/service at the end of each work day.

IIIa) Recording Corrective Actions Taken

Any corrective action required will be noted in the daily report on the day that it was discovered to be necessary. Photographic documentation of the affected area will be taken and included in the final report for the building/area.

The corrective action will be reported on the daily report on which it was completed. Photographic documentation of the corrective action will be taken and included in the final report for the building/area.

IV) Provisions to Update and Revise the QCP

This is a living document. It will be the subject to revision control, only the latest version will be distributed and on the job site.

Requests/requirements to update/change the QCP will be documented in the daily report. Updated QCP will be submitted to the Contract Surveillance Representative for approval.

ANYONE associated with this contract may table a request for a change/update/clarification.